# Support

## How can we help?

Have a question or running into trouble with Clean Links? Send us a message and we'll get back to you.

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What's this about?General InquiryBug ReportFeedbackLink issue

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Clean Links comes from two indie developers based in the EU, funded by the people who use our apps rather than investors or a big tech company. Staying independent means no ads and no trackers. We read every message and reply when we can.

## Before you email

-   Make sure you are on the latest App Store version.
-   If a link is not cleaning correctly, send the original URL and the result you expected.
-   If QR scanning fails, tell us whether the code came from a website, email, printout, or another app.
-   Remove anything sensitive before you send screenshots or sample links.

## Quick links

[

### Fix paste permissions

Stop the "Paste from Other Apps" prompt from interrupting clipboard-based link cleaning.

](/en/guides/allow-paste-for-clean-links-iphone-and-ipad)[

### Download Clean Links

Get the latest App Store version for iPhone, iPad, and Mac.

](/download)[

### Read the FAQ

Answers about privacy, QR scanning, Safari extension, and Shortcuts.

](/en/faq)[

### Guide: Clean YouTube links

Remove YouTube share tracking without breaking timestamps.

](/en/youtube-link-cleaner)[

### Privacy policy

See how the app and website handle data and support requests.

](/privacy-policy)